On this page
The free pilot
A pilot, agreed with us, is free for two weeks. Nothing is charged during it or after it on its own, so there is nothing to refund. The first invoice comes only if your company decides to go ahead.
Within 7 days of paying
If you ask within 7 days of the day you paid, we refund that payment in full. This covers a month’s payment, a year paid in advance and the set-up fee. We pay it back by bank transfer or UPI.
A refunded month or year no longer pays for Pulse, so Pulse stops for your company when we refund it.
After 7 days
After 7 days from the day you paid, that payment is not refunded, in full or in part. If you stop, Pulse keeps running until the end of the month you have paid for, or the year if you paid yearly.
The set-up fee
Founding customers pay no set-up fee today, so there is nothing to refund. Other customers pay a one-time set-up fee of ₹15,000 plus GST for the work of setting up their company from its files. It is refunded in full if you ask within 7 days of paying it, and not after that.
Stopping
You may stop at any time by telling us in writing. Stopping cancels your next payment: we send no further invoice, and we never charge you on our own. Pulse keeps running to the end of the month you have already paid for, or the year if you paid yearly. The terms of use explain what you can download before you leave and when your company’s data is deleted.
Paid twice or too much
If you pay the same invoice twice, or pay more than the invoice, tell us with the invoice number and we pay the extra amount back. This is not limited to 7 days.
How to ask
Write to admin@neuraflow.co.in or message us on +91 87961 91327 with your company’s name and the invoice number. For a refund within 7 days, the day we receive your message counts.